Proximity sensor comes into play where the screen automatically turns off when the phone is held near the ears during a phone call.
To locate the proximity sensor, make a call and put on loud speaker. Hover a small object(Ex: Your finger) around the front camera grille. If the screen goes off, the proximity sensor is working.
To know the exact place of the sensor, try with an even smaller object(Ex: A Pen's nib).
Align the tempered glass keeping into account the above mentioned steps
if the issue still persists, please send us the following supporting proofs.
1. 1 Image of the Tempered glass on the Phone with Screen On,
2. 1 Image of the Tempered Glass on the Phone with Screen Off
3. Soft Copy of the Invoice
4. Photo of the MRP Label printed on the Product Packaging.
For a quicker response, Please attach a 10 second Video detailing the complaint if you can.
You can share the above details to our number 8296592777 via Whatsapp.