Welcome to our FAQ Page
Tempered glass is typically used for protecting your mobile displays from breakage due to accidental falls, hard impacts etc, Tempered Glass is considered a better option than a PVC protector as they have higher withstanding capacity and display transparency is also close to the original phone display(Asahi Glass).
Mobile tempered glass is toughened at around 320-400 Celsius for a duration of 3-4 hours and take maximum impact in case of fall or accidental impacts. Mobile tempered glass can easily take an impact of 12-15Kgs beyond which they crack up nonetheless protecting the actual phone display. The Tempered glass which is available on the street side are typically normal glass with very little toughening done and expose your phone’s display to breakage.
Tempered Glass has a resistance capacity typically a factor of at what temperature the Glass has been toughened, what duration it has been toughened and Quality of the glass used. Good quality glasses typically have a bearing capacity of around 12-20 Kgs of pressure and they are typically toughened at a temperature of around 320-400 Celsius for a duration of 3-4 hours. In terms of quality Asahi Glass is very good for Mobile Protection purposes it originates mostly from Japan. Panda Glass made from China comes next in terms of quality.
Typically, Tempered Glass which is made out of Japan Asahi Glass and toughened at a temperature of 320-400 degree for a period of 4-6 hours is considered very good. Also the in terms of the Adhesive, Korea AB Glue or LG Glue are considered to be very good and can withstand quite a few number of re applications in case the glass is misaligned during installation. In terms of Transparency, Asahi Glass has very good transparency – 95% and upwards, The normal street side glasses have a transparency of around 80% which compromises the overall phone display experience. Panda Glass is the next best overall, In terms of Touch response, and Overall smooth feel, Asahi and Panda Glass both rank the best. Chinese glasses typically have a lag in terms of Touch response and create more smudges as you navigate your phone display.
Good Quality tempered glass can take an impact of 12-20 Kgs pressure in varying conditions beyond this, the tempered glass typically cracks up, however it does protect the display of the phone from incurring any damage. Chipping on the corners typically happens as the phones feel the worst brunt on the sides of the phone rather than on the centre.
Tempered glass a whole is not dangerous since there are no sharp edges. A good quality tempered glass is not brittle like normal glasses. So, when a tempered glass breaks, instead of falling apart, the small broken pieces will stick to each other because of the tensile strength applied during tempering of the glass, thereby making the glass holder’s hand safe But as a precaution, basic care should be taken while disposing the broken tempered glass too.
Of course, a tempered glass is much stronger than a normal glass. Normal glasses would be toughened at a low temperature of 150-200 degrees for 1-2 hours where as good tempered glasses are toughened at around 300-400 degrees for 3-4 hours.
A good quality tempered glass is not brittle like normal glasses. So, when a tempered glass breaks, instead of falling apart, the small broken pieces will stick to each other because of the tensile strength applied during tempering of the glass, thereby making the glass holder’s hand safe But as a precaution, basic care should be taken while disposing the broken tempered glass too.
A tempered glass will not get hot during daily usage. But a slight warmth can be found when used extensively for long periods of time. Good Quality tempered glasses are toughened in high temperatures of 300-400 degrees and can take an impact of 12-20 Kgs pressure in varying conditions. Beyond this, the tempered glass typically cracks up.
Firstly, there is no such thing called as a 9d tempered glass. It is only a way to fool customers to get them to buy their product All we have is a 3D tempered glass where the edges of the tempered glass is curved by an angle of 3 degrees and nothing else(sorry, no 3 dimensional effect too). These type of tempered glasses are very costly and are used for phones which have a curved display by design.
Well on a common perspective, normal and tempered glasses look the same . But the process of creating one is different. Tempered glasses go through a tougher process of manufacturing and hence they are more durable and safe than normal glasses..
A good tempered glass for smartphones are those which come with features like topaz hardness (9H hardness) and Oleophobic coating. It should also consist of Korea AB glue or LG glue for superior touch sensitivity and re-applicability.
A good tempered screen protector for smartphones are those which are made of Japan Asahi Glass or Panda Glass. They should also come with features like topaz hardness (9H hardness) and Oleophobic coating. It should also consist of Korea AB glue or LG glue for superior touch sensitivity and re-applicability.
Good Quality tempered glass can take an impact of 12-20 Kgs pressure in varying conditions beyond this, the tempered glass typically cracks up, however it does protect the display of the phone from incurring any damage.
Good quality glasses typically have a bearing capacity of around 12-20 Kgs of pressure and they are typically toughened at a temperature of around 320-400 Celsius for a duration of 3-4 hours. No doubt that all tempered glasses break under extreme pressure, but good quality tempered glasses usually have a higher endurance.
Yes. A good quality tempered glass is definitely worth it as it provides protection to your smartphone display which otherwise would be vulnerable to falls and scratches. In addition, they also come with oleophobic coating so that the sensitivity is not affected. Also, a good tempered glass offers anywhere between 93-95% transparency so that there is no loss of display quality.
A tempered glass will not explode on its own by any means. Good Quality tempered glasses are toughened in high temperatures of 300-400 degrees and can take an impact of 12-20 Kgs pressure in varying conditions. Beyond this, the tempered glass typically cracks up, and in severe temperature conditions, it simply melts.
To be honest, there is no much difference between the two. They are just 2 different terminologies for the same product. One company may sell it as tempered glass and another as screen protectors.But when compared to a normal screen protector film and a tempered glass, tempered glasses are tough and durable.
Yes. We can see through a tempered glass clearly as it is designed to be transparent in nature. But the degree of transparency varies accordingly with the quality of the glass. Tempered glasses of very good provide anywhere between 93-95% transparency where as a low quality glass provides around 80% transparency.
9h hardness refers to the Moh scale of mineral hardness and it ranges from 1 to 10 with glass around 5 and diamond at the top of the scale. The suffix means the hardness of a pencil. To find a rating, you use the pencil test. When a manufacturer claims that their screen is 9h, it means the screen can resist scratches from the hardest pencil.
Yes. Tempered glass is typically used for protecting your mobile displays from breakage due to accidental falls, hard impacts etc, Tempered Glasses have higher withstanding capacity and display transparency is also close to the original phone.
A 3D tempered glass doesn’t mean it offers a 3 dimensional effect. What it means is that the edges of the tempered glass is curved by an angle of 3 degrees. These tempered glasses are used for phones which have a curved display by design.
Privacy tempered glass is a tempered glass which when viewed from an angle, makes the screen blank. The process of applying a privacy glass is exactly the same as it is for normal tempered glasses.
For removing a tempered glass, just pick one edge of the glass, peel it slightly and continue towards the diagonally opposite edge. If the tempered glass is shattered or broken, care is to be taken so that bits and pieces if any wouldn’t harm the hands.
At the first place, a good quality tempered glass with 9H hardness does not scratch under normal usage even if the scratch can be caused by coins, knives or keys. If your display already has a scratch before applying the tempered glass, then the scratch would not be hidden.
Good Quality tempered glasses are toughened in high temperatures of 300-400 degrees and can take an impact of 12-20 Kgs pressure in varying conditions. Beyond this, the tempered glass typically cracks up into very minute shards, but sticks to each other and doesn’t fall apart like normal glasses.
Normally, tempered glasses by design have a cutout or a punch hole so that the glass does not come in the way of the camera lens. Even if the glass comes in the way, good tempered glasses offer a transparency of 93-95% which is a negligible loss in camera quality.
Tempered glass is typically used for protecting your mobile displays from breakage due to accidental falls, hard impacts etc, Tempered Glass is considered a better option than a PVC protector as they have higher withstanding capacity and display transparency is also close to the original phone. Instead of spending a bomb on getting a new display, adding a layer of extra protection in the form of tempered glass will go a long way in protecting your phone screen and will also be light on your wallet.
Most privacy screen protectors us a micro filter technology which allows light to pass through only in a certain angle presumably 30-45 degrees. So a person viewing your phone at an angle greater than this will just see a blank screen. But by default, privacy glasses reduce the brightness of the phone while display quality is unaffected.
To be honest, there is no much difference between the two. They are just 2 different terminologies for the same product. One company may sell it as tempered glass and another as screen guard. But when compared to a normal screen protector film and a tempered glass, tempered glasses are tough and durable.
No. Good Tempered glasses do not affect the picture quality. Tempered glasses of very good quality provide anywhere between 93-95% transparency where as a low quality glass provides around 80% transparency.
Tempered glass is typically used for protecting your mobile displays from breakage due to accidental falls, hard impacts etc, Tempered Glass is considered a better option than a PVC protector as they have higher withstanding capacity and display transparency is also close to the original phone. So, no matter which phone you have, good quality tempered glasses go a long way in protecting the smartphone display which would otherwise cost you a bomb.
Tempered glass is typically used for protecting your mobile displays from breakage due to accidental falls, hard impacts etc, Tempered Glass is considered a better option than a PVC protector as they have higher withstanding capacity and display transparency is also close to the original phone. Instead of spending a bomb on getting a new display, adding a layer of extra protection in the form of tempered glass will go a long way in protecting your phone screen and will also be light on your wallet.
All the orders will be shipped the same day for orders recieved before 1 pm and rest will be shipped the next business day of placing the order and will be delivered within 1-8 working days. Transit and delivery time may vary depending on the location.
You will receive an email and an SMS on order confirmation.
Please contact us through Whatsapp @9591407133 or E-mail: care@sprig.store if you have further issues.
Delivery Rates and Delivery timelines vary from Region to Region. Orders greater than Rs 750 are eligible for Free Shipping.
Please find the rates and estimated delivery period below.
Within Karnataka- Rs 59 (1-2 business days).
South Zone- Rs 69 (2-3 business days): Andhra Pradesh, Telangana, Tamil Nadu, Kerala, Puducherry.
West Zone- Rs 79 (2-4 business days): Dadra & Nagar Haveli, Daman & Diu, Goa, Gujarath, Madhya Pradesh, Maharashtra.
North Zone- Rs 79 (2-4 business days): Bihar, Chandigarh, Chattisgarh, Uttar Pradesh, Haryana, Delhi, Himachal Pradesh, Rajasthan, Jharkhand, Punjab, Uttarakhand, West Bengal.
Northeast Zone- Rs 109 (2-4 business days): Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Orissa, Sikkim, Tripura,
Jammu, Kashmir and Ladakh- Rs 109 (2-5 business days)
Andaman & Nicobar and Lakshadweep- Rs 109 (4-6 business days)
Our shipping partners are as follows in the order of preference:
1. Blue Dart
2. Delhivery
3. Speed Post - India Post
We ship all the orders on the same day if its placed before 1 PM. Else it will be shipped on the next business day. We work 6 days a week. We are off on all the national holidays and Karnataka state holidays.
For Tempered Glass
One month one-time replacement warranty for Product Manufacturing defects/ design defects. Kindly note that the warranty will not be applicable on product breakage due to use as the objective of the tempered glass is to protect the phone display while taking impact and getting broken. For shipping-related damages, Kindly get in touch with us via WhatsApp with the product images without removing the adhesive sticker.
For Back Cover
15-day One-time replacement warranty on Product Manufacturing defects/ design defects and product damage during shipping. Kindly note that the warranty will not be applicable if the product is used, the warranty request has to be raised within 24 hours of receipt of the product.
For all the above claims, Product images are mandatory with the issue clearly visible. Our Whatsapp number is 9591407133, We work from Monday to Saturday - 9 am to 6 pm except on Regional and National holidays.
In case if you have received a broken product, please send us the
following supporting documents via Whatsapp to our number 9591407133.
1. 1 Image of the Outer product package.
2. 1 Image of the broken Tempered glass(product)
3. Soft Copy of the Invoice.
4. Photo of the MRP Label printed behind the Product Packaging.
If in case you have ordered the product through our website
Sprig.store or through Amazon.in, after thorough inspection, we will
issue a replacement with in 2 working days.
If in case, you have ordered the product through Flipkart, please
contact the Flipkart customer support. If there is any delay from their
side, then please wait till the return period of the product is
exhausted and then contact us for a quick solution.
For any reason, if you want to cancel the order once your order has been shipped, the refund will be made with respect to the product amount only and not inclusive of shipping charges.
Refund can also be given in the form of a Gift Voucher worth the order which was cancelled. It can be used to purchase products from our website and will be valid for a period of 180 days from the date of issue.
Unfortunately, products listed as 'Sold Out' or ‘Temporarily Unavailable’ cannot be ordered.
Please use the 'Wish List' feature to be informed of the product's or Alternatively drop us a mail on care@sprig.store, which will help us inform you when the product is back in stock.
Sprig is integrated with PayU Money , a safe and secure ecosystem that enables anybody to make or receive payments, bringing convenience and trust through continuous innovation leveraging technology.
UPI Payments through Google Pay and PayTm are also accepted.
-Cards, Netbanking and wallets: Visa, Master,Amax,Diners, Maestro, Rupay. are accepted.
In case you have received a wrong product, please send us the following supporting proofs to our Whatsapp number 9591407133.
1. 1 Image of the wrong Tempered glass received along with the Package. We can resolve faster if you send an image comparing the wrong Tempered Glass along with the Phone.
2. Soft Copy of the Invoice if you have bought from Amazon/ Flipkart
3. Photo of the MRP Label printed behind on the Product Packaging.
After due inspection of the issue, we will provide a replacement within 24 hours.
In case if you have received a broken product, please send us the following supporting documents via Whatsapp to our number 9591407133.
1. 1 Image of the Outer product package.
2. 1 Image of the broken product.
3. Soft Copy of the Order Invoice (if you have bought it from Flipkart or Amazon).
4. Photo of the MRP Label printed behind the Product Packaging.
If in case you have ordered the product through our website Sprig.store or through Amazon.in, after thorough inspection, we will issue a replacement with in 2 working days.
If in case, you have ordered the product through Flipkart, please contact the Flipkart customer support. If there is any delay from their side, then please wait till the return period of the product is exhausted and then contact us for a quick solution.
"BLUE DART" is our primary delivery partner. In case "Blue Dart" does not
deliver to your Pincode the product will be shipped through "Delhivery and India Speed Post" service.
Once the product is shipped, a Shipping Confirmation message containing the Tracking details will be shared to your registered Email-id and Phone Number.
Please note that we are not responsible for delays caused in delivery if you have ordered our product from Flipkart since shipping is entirely taken care of Flipkart. you may contact Flipkart Customer care for the same.
Yes. Since tempered glasses are brittle in nature, we give a double layer protection to our packing.
First, the product is packed in the packaging box and that box is again packed inside another sturdy Cardboard box so that it withstands pressure.
In rarest cases, if you receive a broken glass, send the image of the broken glass and the MRP Sticker on the back side of the pack to our Whatsapp number 9591407133 and we will issue a replacement upon inspection within 24 hours.
The first and foremost is the quality of the glass. Most of our glasses are made of Japan Asahi Glass which is the best tempered glass is the world as of now and some of our glasses are made of Panda glasses which is the second best.
Our glasses yield a display quality of 95% of the original phone screen so that there is almost no real loss in picture quality
All our tempered glasses come with the best Korea AB Glue which yields superior adhesiveness, superior touch sensitivity and re applicability. Our glasses come with an oleophobic coating to protect from fingerprints and smudging. It also leads to a smooth touch and feel.
By design, Our Clear glasses do not have a border along the edges and covers only the phone's display and does not cover edge to edge.
Also, Clear Glass offers sufficient protection if you already use a back cover/case.
Full cover glasses offer edge to edge protection. However it should be noted that even full cover glasses have a 1mm-2mm gap to accommodate the Back case/cover and be case friendly.
The first and foremost is the quality of the glass. Most of our glasses are made of Japan Asahi Glass which is the best tempered glass is the world as of now and some of our glasses are made of Panda glasses which is the second best. All our tempered glasses come with the best Korea AB Glue which yields superior adhesiveness, superior touch sensitivity and re-applicability.
Our glasses come with an oleophobic coating to protect from fingerprints and smudging. It also leads to a smooth touch and feel.
A lot of dedication, effort and technology goes into making our products so that our customers do not get anything less than the best. And we believe that its a small price to pay when it comes to quality.
Normally, our Clear Glass Variant covers only the phone display and is NOT Edge to Edge. Also, Clear Glasses offer enough protection if you already use a back case/cover on your phone.
Our Full Cover tempered glasses offer Edge to Edge Protection, However, even full cover glasses have a 1mm-2mm of gap at the edges of the phone so that it is back cover/case friendly. Why because, if the tempered glasses extend till the very edge of the phone, while removing the back case, it may lead to the chipping of the tempered glasses as well.
In phones which have a curved display, the gap is extended to 2mm on the sides for the same reason as mentioned above.
All our Tempered Glasses are made of Japan Asahi Glass and Panda glasses. These glasses go through a tough manufacturing process where they are tempered at around 350-400 degree celsius for a period of 3-4 hours where as poor quality tempered glasses are tempered at only 150-200 degree celsius for a duration of only about 1 hour.
They also come with a hardness quality of 9H which means they are scratch resistant and can easily withstand falls, and scratches when accidentally touched with knife or keys or any other sharp objects.
All our tempered glasses come with Oleophobic Coating, which means they are coated with a layer of PPG oil which is basically the best anti-fingerprint oil available. This oil also helps in improving the touch sensitivity of the glass and also keeps the smudging of the screen to a bare minimum.
Yes. We do provide an installation kit along with our product.
It contains the following.
1. Alcohol Wipe: For wiping the phone screen before applying the tempered glass
2. Dust sticker: To remove any adamant dust particles still stuck on the screen
3. Alignment Sticker: Used for aligning the tempered glass precisely on the screen.
Usually stuck on the sides of the phone.
4. Sprig Soft cloth: For cleaning the phone screen post application
5. User manual: contains set of instructions to be followed.
In Sprig, we believe that the customer has the right to know about the product he/she is investing in. Firstly, there is no such thing called as a 6D,9D,11D,21D tempered glass. It is only a way for other companies to fool customers to get them to buy their product. All you have is a 3D tempered glass where the edges of the tempered glass is curved by an angle of 3 degrees and nothing else(sorry, no 3 dimensional effect too). These type of 3D tempered glasses in itself are very costly and are used for phones which have a curved display by design.
Normally, all our tempered glasses come with a 2.5D curved edge.
Yes. Anti Spy/Privacy glasses are available in our online store for select phones.
However, it should be noted that Anti spy tempered glasses by design reduce the brightness of the screen because of the PET film applied on the glass. However, the display quality is unaffected.
They come with a feature where any person viewing your phone from an angle greater than 30 degrees cannot see any content on the screen. They will only see a dark screen thereby preventing them from spying on your phone's content.
Almost all Sprig tempered glasses are made out of Japan Asahi Glass which is the best in the world. These glasses have the highest transparency of about 95-96%. So there is no real loss of picture quality after applying Sprig tempered glasses.
However, it should be noted that in the case of an Anti-spy/Privacy tempered glass, there is reduction in brightness of the screen by default. But even here, the display quality is not affected.
Proximity sensor comes into play where the screen automatically turns off when the phone is held near the ears during a phone call.
It is important to align your tempered glass by considering the position of the proximity sensor.
To locate the proximity sensor, make a call and put on loud speaker. Hover a small object(Ex: Your finger) around the front camera grille. If the screen goes off, the proximity sensor is working.
To know the exact place of the sensor, try with an even smaller object(Ex: A Pen's nib).
Align the tempered glass keeping into account the above mentioned steps
if the issue still persists, please send us the following supporting proofs.
1. 1 Image of the Tempered glass on the Phone with Screen On,
2. 1 Image of the Tempered Glass on the Phone with Screen Off
3. Soft Copy of the Invoice
4. Photo of the MRP Label printed on the Product Packaging.
For a quicker response, Please attach a 10 second Video detailing the complaint if you can.
You can share the above details to our number 9591407133 via Whatsapp.
Air bubbles getting trapped while applying a tempered glass is a common issue.
In that case, remove the tempered glass and clean the phone screen with our sprig alcohol wipe and Re-apply the tempered glass.
If the air bubbles are still visible,use the PRESSURE PAD to slide out the air bubbles.
All you have to do is concentrate the pressure in the place of the air bubble and slide it out using the pad.
Proximity sensor comes into play where the screen automatically turns off when the phone is held near the ears during a phone call.
In case the proximity sensor is not working after the tempered glass is applied, please understand where the sensor is located in your phone.After that, remove the tempered glass and re-align it properly and check.
If the issue still persists, please send us the following supporting proofs.
1. 1 Image of the Tempered glass on the Phone with Screen On,
2. 1 Image of the Tempered Glass on the Phone with Screen Off
3. Soft Copy of the Invoice
4. Photo of the MRP Label printed on the Product Packaging.
In case of proximity sensor issues, Please attach a 10 second Video detailing the complaint.
You can share the above details to our number 9591407133 via Whatsapp.
No. Transparent Tempered Glasses by design do not cover the phone's screen from Edge to Edge. It covers the area of the phone's display and normally extends only around 1mm-2mm beyond the display.
Yes. A medical grade Alcohol Wipe containing 70% Alcohol is provided in all of our Installation Kits for safe cleaning of the Phone Display.
We have noticed a few Samsung Smartphone complaints regarding this particular issue and found out that it is not the tempered glass which is causing the problem, but its the phone's settings.
If your Samsung smartphone is facing the same issue, Go to Settings - Advanced features - Touch Sensitivity - ON.
This should solve your problem regarding touch sensitivity.
Please not that this issue is limited to only few Samsung Phones and not all of them.
White Patch normally appears underneath if there is any moisture trapped inside. Normally, this moisture subsides on its own due to the warmth generated by the screen by one week's time. If still the problem exists, try re-applying the tempered glass by cleaning the phone display and by using the pressure pad to remove the air bubbles.
If Camera Cut-out is provided for phones which has In-Display Selfie Camera, it will lead to dust accumulation over a period of time and result in poor Selfie camera Output.
As a result, we have stopped issuing glasses with Camera cut-outs and started issuing Glasses which fully cover the screen and which does not affect the camera output.
Normally, one reason why the glue does not stick properly in the edges is because of the Case/Back cover interference. Please check if your phone's back case interferes with the edges of the phone.
In case you are facing some other issues with the glue, please send us the following supporting documents via Whatsapp to our number 9591407133
1. 1 Image of the Tempered glass on the Phone highlighting the issue.
2. 1 Image of the Tempered Glass on the Phone with Screen Off
3. Soft Copy of the Invoice
4. Photo of the MRP Label printed on the Product Packaging.
With due inspection. further action will be taken and the same will be conveyed to you.
We accept colour/model replacement requests,
Kindly note, no requests will be entertained once the product has been applied to the mobile and used.
Please Whatsapp us @ 9591407133 with the product image and Invoice copy(Only in the case of Flipkart & Amazon purchase) for us to process the same.
One month one-time replacement warranty for Product Manufacturing defects/ design defects. Kindly note that the warranty will not be applicable on product breakage due to use as the objective of the tempered glass is to protect the phone display while taking impact and getting broken. For shipping-related damages, Kindly get in touch with us via WhatsApp with the product images without removing the adhesive sticker.
For all the above claims, Product images are mandatory and for any Touch-related issue - a 15-second video is mandatory with the issue clearly visible. Our Whatsapp number is 9591407133, We work from Monday to Saturday - 9 am to 6 pm
Sprig does not cover damages in transit for products bought through and delivered by the E-commerce Partners - Amazon and Flipkart
For Charging Cables, We provide a 1 Month Hassle Free Warranty subject to terms & conditions. Warranty does not include damage due to normal wear and tear.
To claim warranty, Please Whatsapp us @ 9591407133 or write your concerns to us at care@sprig.store and we will revert back to you. We work 9 am to 6 pm, Monday to Saturday.
15-day One-time replacement warranty on Product Manufacturing defects/ design defects and product damage during shipping. Kindly note that the warranty will not be applicable if the product is used, the warranty request has to be raised within 24 hours of receipt of the product.
For all the above claims, Product images are mandatory with the issue clearly visible. Our Whatsapp number is 9591407133, We work from Monday to Saturday - 9 am to 6 pm except on Regional and National holidays.
Please note All Colour/Model replacement requests will not come under warranty purview, Rs 99 will be charged as a Packing & Shipping fee
Sprig will replace any defective product free of charge (except for packing and shipping charges for the product in certain cases) with an identical Sprig product. Customer must address their concerns to our customer service either via our Whatsapp handle @9591407133 or through Email Id: care@sprig.store and ship the item back to Sprig for inspection (If required) prior to issuing replacement.
If in case your tempered glass is cracked or chipped, it means that the tempered glass has already taken the impact of the force/fall and protected your smartphone's screen. In such cases, no replacement will be provided.
Replacement will be issued only if the product has manufacturing defects or has been damaged prior to installation,provided that you communicate the issue to us within 1 month of your purchase.
Do note that we will not be able to honor the replacement warranty if the adhesive sticker/pad behind the tempered glass has been removed or tampered with.
To process warranty, the customer must address their concerns by explaining the nature of the issue by contacting us either through our Whatsapp handle @ 9591407133 or by writing to our email at care@sprig.store, Please allow us 1 Working day to revert on the same.
Following documents are mandatory for faster processing of claim at the time of raising issue.
For Tempered Glass Screen Protectors:
1. 1 Image of the Tempered glass on the Phone highlighting the problem.
2. 1 Image of the Tempered Glass on the Phone with Screen Off
3. Soft Copy of the Order Invoice (if you have purchased from Amazon or Flipkart)
4. Photo of the MRP Label printed on the Product Packaging.
5. In case of Touch Issues, Please attach a 10 second Video detailing the complaint.
For Charging Cables:
1. 1 image of the cable plugged into the phone (with power ON) showing the exact nature of the issue.
2. Soft Copy of the Order Invoice (if you have purchased from Amazon or Flipkart)
3. Photo of the MRP Label printed on the Product Packaging.
For Silicone Back Case Covers:
1. 1 image of the back case cover applied on the phone.
2. 1 image of the back case cover showing the exact nature of the issue.
3. Soft Copy of the Order Invoice (if you have purchased from Amazon or Flipkart).
4. Photo of the MRP Label printed on the Product Packaging.
In case of wrong Product delivery or damage during transit, please expect a solution from us within 1 working day of receiving your complaint provided you have shared all the supporting documents mentioned
In case of performance related issues, please expect a solution from us within 2 working days of receiving your complaint provided you have shared all the supporting documents mentioned.
In case of shipping delay issues, please wait till the estimated delivery date is breached and then get in touch with us. We will look into the issue and provide a solution within 2 working days provided you have shared all the supporting documents mentioned.
Please note that we are not responsible for delays caused in delivery if you have ordered our product from Flipkart or Amazon since shipping is entirely taken care by their respective shipping services. You may approach their respective customer care for further assistance.
Due to the existing COVID-19 situation, Cash on delivery(COD) is disabled and deliveries will be delayed by few days beyond the expected date. We are working on it and the inconvenience is deeply regretted. Please bear with us.
In case if you have received a broken product, please send us the following supporting documents to our Whatsapp handle @ 8296592777.
1. 1 Image of the Outer product package.
2. 1 Image of the broken product.
3. Soft Copy of the Order Invoice (if you have bought it from Flipkart or Amazon).
4. Photo of the MRP Label printed behind the Product Packaging.
If in case you have ordered the product through our website Sprig.store or through Amazon.in, after thorough inspection, we will issue a replacement with in 2 working days.
If you have ordered the product through Flipkart and the 7 day return period is still applicable, please contact the Flipkart customer support. If they don't respond to you within 24 hours, let us know and we will take up the issue.
