For Motorola Products
Warranty Summary
Only unopened, unused products are eligible for change-of-mind returns (if accepted by platform). If your Motorola case or tempered glass arrives damaged, defective, or incorrect, we will replace it at no cost. Just share your order details and photo/video proof within 7 days of delivery. Return approval is subject to inspection and marketplace policies.
Covered in Warranty A return or replacement will be accepted if any of the following conditions apply: Wrong Product Received, Wrong model, wrong color, or different product ordered or received from what was ordered. Defective or Damaged on Arrival, Manufacturing defects, cracked frame, loose fit, broken edges, or non-responsive buttons noticed on delivery.
Not Covered in Warranty
Damage after use (scratches, cracks, bends, or user error).Normal wear-and-tear (Discoloration of clear cases over time is natural). Signs of modification, cutting, or alterations.
Warranty Service Type
Key Guidelines:- Product must be returned in original box with all accessories/labels. Customer must request return within 7 days of delivery. Incase of wrong product received will require a proper unboxing video.
Processing Time:- Return approval: 1-2 Business days, Refund / Replacement dispatch: 2–5 business days after product inspection. Provide the following details:- Order ID, Product type & model, Issue description, 2–4 photos or short video proof. Contact Customer Support:- +91 82965 92777 (Monday–Friday 9:30 AM – 5:30 PM), Email: care@sprig.store
For Sprig Products
For Sprig Tempered Glass
One month one-time replacement warranty for Product Manufacturing defects/ design defects. Kindly note that the warranty will not be applicable on product breakage due to use as the objective of the tempered glass is to protect the phone display while taking impact and getting broken. For shipping-related damages, Kindly get in touch with us via WhatsApp with the product images without removing the adhesive sticker.
For Sprig Back Cover
15-day One-time replacement warranty on Product Manufacturing defects/ design defects and product damage during shipping. Kindly note that the warranty will not be applicable if the product is used, the warranty request has to be raised within 24 hours of receipt of the product.
For Sprig GaN Charger
Sprig GaN Charger comes with a 12-month warranty, Our warranty covers manufacturing defects and functional issues like port or charging malfunctions. It excludes physical damage, unauthorized repairs, misuse, and cosmetic wear that doesn't affect functionality.
For Charging Cables
Sprig Charging Cable comes with a 3-month warranty, Our warranty covers manufacturing defects and functional issues like charging malfunctions. It excludes physical damage, unauthorized repairs, misuse, and cosmetic wear that doesn't affect functionality.
For all the above claims, Product images are mandatory with the issue clearly visible. Our Whatsapp number is 9591407133, We work from Monday to Saturday - 9 am to 6 pm except on Regional and National holidays.
Please note : All Colour/Model replacement requests will not come under warranty purview, Rs 99 will be charged as a Packing and shipping fee
